Frequently Asked Questions

Where is your office located?

We have an office in Las Vegas, NV. You can find our address and phone number on our contact page.

What is your general service area?

We service East Las Vegas (eastside of I-15), Henderson, and Boulder City.

Can you give me a quote over the phone?

We strongly urge that if you request an estimate or quote that we send a representative to your location. Every home is different and requires a different level of cleaning services, which our representative will be able to determine upon viewing your home.

Do we have to supply any cleaning products?

No, we come fully supplied to clean your home. You will not need to provide any supplies.

How often will I have my house cleaned?

We tailor our services to your needs and requests. We can provide a one-time cleaning to freshen up your home or if you prefer a scheduled routine, we can service your home on a weekly, bi-weekly, or even on a monthly basis.

What consists of a Merry Maids cleaning team?

At Merry Maids, we believe the most efficient team consists of two individuals, a team captain and a team member. Under certain circumstances a single or three team members will service you home.

Will the same person clean my house?

For recurring services, we attempt to send the same team to service your home. We want you to recognize and know the team that cleans your home on a routine basis to build a trusting relationship. If a change ever does occur, we will notify you of the changes prior to the appointed service date.

If I have a problem, what can I do?

If you ever have a concern or a complaint, please share them with the team captain. Each of our team captains are friendly and willing to help, as they want to ensure the cleaning services performed are up to your standards. If you wish not to discuss any problems with the team captain, feel free to contact our office to discuss your concerns.